60% of ING’s mortgage applications are video based

LONDON — ING Bank saw increased adoption of its video-based customer service options in 2023, specifically for mortgage applications.  “Almost 50% of customers use digital channels for purchasing banking products,” Lukasz Parzyk, expert lead at ING, said at FinovateEurope 2024 today. “Mobile apps have become the main and often the only element of contact between […]