TIAA Bank to expand use of unstructured data for complaints management

CHARLOTTE, N.C. — TIAA Bank plans to expand its use of unstructured data to improve complaints management. Use of unstructured data will provide the bank with better insights into potential trends, John Elton, chief information officer of $40 billion TIAA Bank, said at the Bank Automation Summit. During the fireside chat, Bank Automation News Publisher […]